Which two QA activities are commonly used to ensure training quality?

• A. Only publishing guidelines.
• B. Increasing class size.
• C. Instructor calibration sessions and periodic course audits.
• D. Skipping evaluations.

Answer: (C)

Quality assurance in training rests on both standardizing how instructors deliver content and routinely examining the curriculum to ensure it stays accurate and effective. Instructor calibration sessions bring all instructors to a shared understanding of objectives, assessment criteria, pacing, and teaching methods, so learners have a consistent experience regardless of who leads the class. Periodic course audits then review the materials, activities, assessments, and alignment with learning outcomes, using outcomes data to spot gaps or outdated content. This combination creates a feedback loop: audits signal what to update, and calibration ensures those updates are implemented consistently across sessions, driving continuous improvement. Publishing guidelines alone doesn’t verify they’re followed, larger class sizes don’t guarantee quality, and skipping evaluations eliminates the essential checks that keep training effective.